Pathetic service

This was the worst service ever a human being can ever get from a bank, I called it to ask about a department which will help me get finance , I was under debt review back in 2017 and I pay the full amount in December 2020 on the 21st. Furthermore, the lady said she will put me through to the relevant department which I was on hold for 20 minutes, finally I get to speak to a lady by the name of Eve in Finance, I dont know she gave me the right name sounded like she was reluctant to tell me , judging by the tone of voice. She assumed and gave advise for things I didn't ask for , then 10 minutes later she wants to transfer me to another department, which she didn't do but put me through switchboard. I have being on a call for 31 minutes which didn't help in any way.