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miasumaya M

1 reviews | Active since Jan 2017

26 Feb 2018, 15:16

Pathetic Service - Case number ***

I have reported a ***** case over 3 weeks ago and was told that i would get a response in 6 working days. A week later i received a call from standard bank stating that i need to fill in a form and mail back which i have done. For 2 weeks i have been trying to get a response to no avail. I even sent 3 escalation mails to ********** and nothing. I called ********** 058 and hung on for about 15 and 23 minutes on 2 separate calls and no one answered. Please can i have feedback. This service is pathetic and unacceptable. My number is ********** 856

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Replies (4)
Standard Bank
Standard Bank's reply27 Feb 2018, 06:34
Official

We apologize for the inconvenience and frustration in your experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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*** (fax)
***

mM
miasumaya M's update27 Feb 2018, 15:40
Reviewer Update
It is now 15:40 and I have still not received any calls or response. You guys keep promising someone will contact me and nobody does. This is disgusting. No customer service at all.
Standard Bank
Standard Bank's reply28 Feb 2018, 05:06
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply01 Mar 2018, 09:39
Official

Thank you for allowing us the opportunity to look into your matter.

Please note your account will be credited accordingly.

Thank you for being a loyal customer.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***