Pathetic service

Item: Standard Bank
Rating: 1
Author: Theolan N

I have been into the branch to downgrade my account during the lockdown period as i have moved banks and do not use this account anymore. when I downgraded the account I was not given any paper work even after asking for confirmation of this. now a few months down the line standard bank has handed me over to the collections team stating that the account fee is outstanding and the account is locked

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

18 Sept 2020, 15:12

Hello Theolan

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply18 Sept 2020, 15:12

Official

Hello Theolan

Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial

09 Oct 2020, 11:46

Dear Theolan

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply09 Oct 2020, 11:46

Official

Theolan N's updateReviewer Update

09 Oct 2020, 11:54

Good day Clint

It took your organisation 3 weeks to attend to this matter
Unfortunately I could not wait any longer for your organisation to get back to me and will be moving my business to another bank

kind Regards
Theo Naidoo

Theolan N's update09 Oct 2020, 11:54

Reviewer Update