KK
Khanyi K
1 reviews | Active since Sept 2020
20 Apr 2023, 08:23
Pathetic service
I have an overdraft with standard bank which was never really explained to me and ever since I have the overdraft I've been using it and remain on a minus and they deduct when I get paid I'm currently stuck In hospital have to pay my bill but my account is locked and being told I must wait 48hrs in order for it to be opened I'm being discharged at 4 this afternoon and need to pay my bill how an I gonna do that I'm stranded can the account be opened as soon as possible
Helpful (0)
Replies (13)0
Replies (13)
Standard Bank's replyOfficial
20 Apr 2023, 08:26Dear Khanyi
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Apr 2023, 08:26
Official
Dear Khanyi
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
KK
Khanyi K's updateReviewer Update
20 Apr 2023, 08:30When are they gonna be in touch I just had a newborn and need to buy things I can't coz my account is locked meaning my baby will be in hospitals sheets for the next today's
KK
Khanyi K's update20 Apr 2023, 08:30
Reviewer Update
When are they gonna be in touch I just had a newborn and need to buy things I can't coz my account is locked meaning my baby will be in hospitals sheets for the next today's
Standard Bank's replyOfficial
20 Apr 2023, 08:37Good Morning Khanyi
Our team will be calling shortly.
Please be on the loom out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be calling shortly.
Please be on the loom out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Apr 2023, 08:37
Official
Good Morning Khanyi
Our team will be calling shortly.
Please be on the loom out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will be calling shortly.
Please be on the loom out for our call.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
KK
Khanyi K's updateReviewer Update
20 Apr 2023, 08:41And I was told they taking the overdraft away with out any notice as I have budgeted on it for the baby staff the agent I spoke to last month didn't mention anything about taking it away he said I must continue calling In when it's locked so can you sort this out as soon as possible
KK
Khanyi K's update20 Apr 2023, 08:41
Reviewer Update
And I was told they taking the overdraft away with out any notice as I have budgeted on it for the baby staff the agent I spoke to last month didn't mention anything about taking it away he said I must continue calling In when it's locked so can you sort this out as soon as possible
KK
Khanyi K's updateReviewer Update
20 Apr 2023, 09:15Okay I ssume you spoke to your collections as there's a different code on the account its sooo cold today my baby needs clothes and the ref number you sent says 21st which is tomorrow
KK
Khanyi K's update20 Apr 2023, 09:15
Reviewer Update
Okay I ssume you spoke to your collections as there's a different code on the account its sooo cold today my baby needs clothes and the ref number you sent says 21st which is tomorrow
Standard Bank's replyOfficial
20 Apr 2023, 09:18Good day Khanyi
We will call you shortly to explain everything.
Thank you
Kind regards
Standard Bank Help Centre
***
We will call you shortly to explain everything.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply20 Apr 2023, 09:18
Official
Good day Khanyi
We will call you shortly to explain everything.
Thank you
Kind regards
Standard Bank Help Centre
***
We will call you shortly to explain everything.
Thank you
Kind regards
Standard Bank Help Centre
***
KK
Khanyi K's updateReviewer Update
20 Apr 2023, 09:19And the money you took is not even my salary my salary comes in the 25th
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Khanyi K's update20 Apr 2023, 09:19
Reviewer Update
And the money you took is not even my salary my salary comes in the 25th
Standard Bank's replyOfficial
20 Apr 2023, 09:35Good day Khanyi
Thank you for taking our call.
Rest assured our team is working around the clock to resolve this matter.
Please be on the look out for further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
Thank you for taking our call.
Rest assured our team is working around the clock to resolve this matter.
Please be on the look out for further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply20 Apr 2023, 09:35
Official
Good day Khanyi
Thank you for taking our call.
Rest assured our team is working around the clock to resolve this matter.
Please be on the look out for further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
Thank you for taking our call.
Rest assured our team is working around the clock to resolve this matter.
Please be on the look out for further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
KK
Khanyi K's updateReviewer Update
20 Apr 2023, 10:03The hold was removed but you guys took away the overdraft with no warning or writing as I have budgeted on it knowing that I have a newborn on the way
KK
Khanyi K's update20 Apr 2023, 10:03
Reviewer Update
The hold was removed but you guys took away the overdraft with no warning or writing as I have budgeted on it knowing that I have a newborn on the way
Standard Bank's replyOfficial
20 Apr 2023, 10:16Good Day Khanyi
We will refer the matter to our team for further investigation.
Warm Regards
Standard Bank Hello Peter Team
***
We will refer the matter to our team for further investigation.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Apr 2023, 10:16
Official
Good Day Khanyi
We will refer the matter to our team for further investigation.
Warm Regards
Standard Bank Hello Peter Team
***
We will refer the matter to our team for further investigation.
Warm Regards
Standard Bank Hello Peter Team
***
KK
Khanyi K's updateReviewer Update
20 Apr 2023, 10:26I've never felt this frustrated in the state I'm in maybe it's really high time I change banks and stop threatening about changing banks I really didn't wanna change banks but at the rate you guys are servicing me is really pathetic you guys were supposed to warn me or send something in writing that it will be taken off so that I don't budget on it
KK
Khanyi K's update20 Apr 2023, 10:26
Reviewer Update
I've never felt this frustrated in the state I'm in maybe it's really high time I change banks and stop threatening about changing banks I really didn't wanna change banks but at the rate you guys are servicing me is really pathetic you guys were supposed to warn me or send something in writing that it will be taken off so that I don't budget on it
Standard Bank's replyOfficial
20 Apr 2023, 10:31Dear Khanyi
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Apr 2023, 10:31
Official
Dear Khanyi
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
20 Apr 2023, 10:59Good day Khanyi
Thank you for taking our call.
Our team has confirmed that they have addressed all your concerns raised.
We sincerely apologize for the inconvenience experienced.
Have a great day further.
Thank you for taking our call.
Our team has confirmed that they have addressed all your concerns raised.
We sincerely apologize for the inconvenience experienced.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Apr 2023, 10:59
Official
Good day Khanyi
Thank you for taking our call.
Our team has confirmed that they have addressed all your concerns raised.
We sincerely apologize for the inconvenience experienced.
Have a great day further.
Thank you for taking our call.
Our team has confirmed that they have addressed all your concerns raised.
We sincerely apologize for the inconvenience experienced.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***