Pathetic Service!

The worst service ever!!! I wrote to complain and nobody gets back to you! My Cheque card has been sent to the wrong branch after having requested it to be delivered to the preferred one several times! Called to rectify it twice and both times, nothing was done! I receive an SMS now to say it is still sitting at the incorrect branch!!!! It is like nobody gives a damn about the client. One guy was even rude on the phone at customer care. And their system always gives an error that they cannot make notes or generate a reference! How convenient!