GS
Ganesh S
1 reviews | Active since Jan 2025
20 Jan 2025, 12:00
Pathetic service by Standard bank
My bank account was frozen on the 10th January 2025 and the bank has not made any progress in closing this matter. They mentioned a case of "*****" at police station had been lodged against me , but no name or police case was quoted. This nameless person has enough power to freeze my personal account and i was not even emailed or contacted on this issue. The money in the bank is used for my employees , suppliers and to pay rent and has put myself and my business under tremendous stress. This is highly inconvenient and the ***** center cannot assist in any way as the case i still "under investigation". I have submitted an affidavit and required documentation to the ***** center and the bank call center has "escalated" it to an "experienced investigator" but no one has reached out to me ( after 5 full business days) to explain what the issues is and how it can be resolved and what time frame it will take.
Standard bank need to play with open cards and resolve this matter. I have had to open a new account at a competitor so that my life can carry on. These heavy handed "freezing" of accounts due to accusations by unnamed parties is pathetic. As a long standing customer and having a share brokerage account and a business account - i am appalled at the terrible service and lack of action.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
20 Jan 2025, 12:03Good day Ganesh,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jan 2025, 12:03
Official
Good day Ganesh,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
GS
Ganesh S's updateReviewer Update
20 Jan 2025, 19:27Good evening - i was contacted by your complaints center this afternoon and i re explained the case to the consultant. I am submitting extra information to the ***** center that will further explain the transaction and help expedite the process. I thank you for your call back, but the case has no tangible processing time as of 20th January 2025.
GS
Ganesh S's update20 Jan 2025, 19:27
Reviewer Update
Good evening - i was contacted by your complaints center this afternoon and i re explained the case to the consultant. I am submitting extra information to the ***** center that will further explain the transaction and help expedite the process. I thank you for your call back, but the case has no tangible processing time as of 20th January 2025.
Standard Bank's replyOfficial
21 Jan 2025, 07:03Good day Ganesh,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Jan 2025, 07:03
Official
Good day Ganesh,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
GS
Ganesh S's updateReviewer Update
22 Jan 2025, 22:29***Update -22 January 2025 - i was contacted by a consultant who notified me that the case has been handed to the investigator and that they hope to turn this around with some result shortly.
GS
Ganesh S's update22 Jan 2025, 22:29
Reviewer Update
***Update -22 January 2025 - i was contacted by a consultant who notified me that the case has been handed to the investigator and that they hope to turn this around with some result shortly.
Standard Bank's replyOfficial
23 Jan 2025, 09:53Good day Ganesh,
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Jan 2025, 09:53
Official
Good day Ganesh,
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
GS
Ganesh S's updateReviewer Update
23 Jan 2025, 11:29***Update - Account has been opened and transactional ability reinstated. Thank you
Special mention to the consultant who assisted with this issue. He works at Complaint Resolution . He was Professional, polite and updated me daily . I hope his employers recognize his work and good things happen for him. He was the most helpful person in this whole saga.
The overarching issues that needs to be highlighted for others who may have this happen to them:
1) Apparently , some random person/institution can accuse you of ***** and your account can be blocked unilaterally without any notification.
2) No description of the issue is provided i.e. case number, person initiating the ***** accusation , turnaround times , name of investigator from the ***** department. The best thing they did was pick up the call relatively quickly but this is the only good thing about them and their staff.
3) The ***** department were unhelpful in general . The cant send emails or give a contact persons name. I was just told to submit many documents : Affidavit, contracts, proof of funds etc. or try y "sort out the issue offline". This was despite them not willing to reveal who accused me of *****. The automatic messages they send re , "we apologies", "we have escalated the issue", "the case is receiving attention" is pathetic and rings hollow . Please do better at life!
4) It takes time to go to a police station, wait in que, write out an affidavit and then submit. This can easily take 4 hours of personal time.
5) When the account is reopened - no further info is given as to who initiated the case and what the findings were. Apparently i need to get a subpoena to get access to that information. Very unfair!
After wasting more than 10 days on this issue, it is now concluded. I have tried to be fair in my comments and hope others can learn. I still bank with SBK but will definitely plan to have other accounts available given the shutdown of accounts.
Special mention to the consultant who assisted with this issue. He works at Complaint Resolution . He was Professional, polite and updated me daily . I hope his employers recognize his work and good things happen for him. He was the most helpful person in this whole saga.
The overarching issues that needs to be highlighted for others who may have this happen to them:
1) Apparently , some random person/institution can accuse you of ***** and your account can be blocked unilaterally without any notification.
2) No description of the issue is provided i.e. case number, person initiating the ***** accusation , turnaround times , name of investigator from the ***** department. The best thing they did was pick up the call relatively quickly but this is the only good thing about them and their staff.
3) The ***** department were unhelpful in general . The cant send emails or give a contact persons name. I was just told to submit many documents : Affidavit, contracts, proof of funds etc. or try y "sort out the issue offline". This was despite them not willing to reveal who accused me of *****. The automatic messages they send re , "we apologies", "we have escalated the issue", "the case is receiving attention" is pathetic and rings hollow . Please do better at life!
4) It takes time to go to a police station, wait in que, write out an affidavit and then submit. This can easily take 4 hours of personal time.
5) When the account is reopened - no further info is given as to who initiated the case and what the findings were. Apparently i need to get a subpoena to get access to that information. Very unfair!
After wasting more than 10 days on this issue, it is now concluded. I have tried to be fair in my comments and hope others can learn. I still bank with SBK but will definitely plan to have other accounts available given the shutdown of accounts.
GS
Ganesh S's update23 Jan 2025, 11:29
Reviewer Update
***Update - Account has been opened and transactional ability reinstated. Thank you
Special mention to the consultant who assisted with this issue. He works at Complaint Resolution . He was Professional, polite and updated me daily . I hope his employers recognize his work and good things happen for him. He was the most helpful person in this whole saga.
The overarching issues that needs to be highlighted for others who may have this happen to them:
1) Apparently , some random person/institution can accuse you of ***** and your account can be blocked unilaterally without any notification.
2) No description of the issue is provided i.e. case number, person initiating the ***** accusation , turnaround times , name of investigator from the ***** department. The best thing they did was pick up the call relatively quickly but this is the only good thing about them and their staff.
3) The ***** department were unhelpful in general . The cant send emails or give a contact persons name. I was just told to submit many documents : Affidavit, contracts, proof of funds etc. or try y "sort out the issue offline". This was despite them not willing to reveal who accused me of *****. The automatic messages they send re , "we apologies", "we have escalated the issue", "the case is receiving attention" is pathetic and rings hollow . Please do better at life!
4) It takes time to go to a police station, wait in que, write out an affidavit and then submit. This can easily take 4 hours of personal time.
5) When the account is reopened - no further info is given as to who initiated the case and what the findings were. Apparently i need to get a subpoena to get access to that information. Very unfair!
After wasting more than 10 days on this issue, it is now concluded. I have tried to be fair in my comments and hope others can learn. I still bank with SBK but will definitely plan to have other accounts available given the shutdown of accounts.
Special mention to the consultant who assisted with this issue. He works at Complaint Resolution . He was Professional, polite and updated me daily . I hope his employers recognize his work and good things happen for him. He was the most helpful person in this whole saga.
The overarching issues that needs to be highlighted for others who may have this happen to them:
1) Apparently , some random person/institution can accuse you of ***** and your account can be blocked unilaterally without any notification.
2) No description of the issue is provided i.e. case number, person initiating the ***** accusation , turnaround times , name of investigator from the ***** department. The best thing they did was pick up the call relatively quickly but this is the only good thing about them and their staff.
3) The ***** department were unhelpful in general . The cant send emails or give a contact persons name. I was just told to submit many documents : Affidavit, contracts, proof of funds etc. or try y "sort out the issue offline". This was despite them not willing to reveal who accused me of *****. The automatic messages they send re , "we apologies", "we have escalated the issue", "the case is receiving attention" is pathetic and rings hollow . Please do better at life!
4) It takes time to go to a police station, wait in que, write out an affidavit and then submit. This can easily take 4 hours of personal time.
5) When the account is reopened - no further info is given as to who initiated the case and what the findings were. Apparently i need to get a subpoena to get access to that information. Very unfair!
After wasting more than 10 days on this issue, it is now concluded. I have tried to be fair in my comments and hope others can learn. I still bank with SBK but will definitely plan to have other accounts available given the shutdown of accounts.