Pathetic service by standard bank credit card

Item: Standard Bank
Rating: 1
Author: Tumeka D

I have been paying my standard bank credit card all my life and have never missed any payment, only to be told by absa that according to credit beuro my credit card is in arrears, when i contact standard bank credit card, none of their consultants know the reasons reasons why i reflect as if my account is arrears, they cant give me an up to date letter until the 23rd of October, i mean my life must be on stand still until the 23rd for something i don't know? I have been loyal yo standard bank but this is the treatment i get for being loyal?

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Replies (2)

Standard Bank's replyOfficial

11 Oct 2019, 02:06

Hello Tumeka

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Sandisiwe Gawulana

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply11 Oct 2019, 02:06

Official