AW
Amrith W
1 reviews | Active since Sept 2018
17 Nov 2024, 15:47
Pathetic Service by Standard Bank
I have not been issued with new bank card after my Prestige plus current card expired.
I had asked for my current account bank card to be delivered to Standard Bank Bedford Centre. When I arrived there to enquire as I hadn't received and notification, I was treated rudely by the bank staff and I was asked to lodge a complaint over the phone at the bank, this took over half an hour and we discovered that the courier company could not locate the card. This was over three months ago.
I am left without a bank card and unable to access my account as things stand.
As a loyal customer of Standard Bank for over 30 years. I consider this behaviour deplorable and am considering closing my current account.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
17 Nov 2024, 15:58Dear Amrith,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Nov 2024, 15:58
Official
Dear Amrith,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***