Pathetic service by Standard Bank

I had received an sms from "Value Added Rewards" stating that they will debit my account on the 02 May 2018 with R125.60 (I do not know this company when I call them on their number ********** 097 the number doesn't go through).

Today I went to Standard Bank at Promenade Mall Mitchells Plain to enquire and also block this company from my account. I was sent from consultant to consultant and then the phone. Needless to say I wasn't assisted by what I wanted. They only told me that I can come back after the debit order has gone through to reverse the amount. And this will on and on until it stops they cannot block it from their side.

I'm highly disappointed in their "help" Standard Bank is reactive to situations and not proactive. I thought I was being proactive in telling them about this and alerting them about this **** but sadly even their ***** Department doesn't know what to do.