Pathetic service by claims handler

I refer to claim being handled by Vincent. My geyser burst on 28 December 2022. We waited TWO WEEKS for an assessor to assess the damage. We then had to wait ANOTHER FOUR WEEKS for the contractors to attend to the mess. It is now a week later an nothing has been finalised. The cupboard has still not been replaced. My flooring, both the tiles and carpet has not even been attended to!!!and your consultants are none the wiser.

I need this attended to urgently as you do not hesitate to collect my premium yet I have to wait and wait for service????