Pathetic service

I have a home loan with Standard Bank, which I stopped paying from frustration due to the terrible service rendered by both Standard Bank and Standard Bank Insurance. I had decided to honour my obligations by resuming the bond repayments after the account was handed over to legal. The account is now up-to-date, however when I call to request the statement Standard Bank tells me the account is with legal and Legal tells me the account is closed on their side. Thus is a warning to the public out there to choose the Bank to do business wisely. If all the banks in SA are colliding to give their clients he'll, then we should be allowed to Bank outside the country. What do you do when a bank can't do a simple thing, to give their client a statement?