Pathetic service.. Beyond incompetence

Ive been trying for two weeks for them to refund money that i accidentally transferred to them... First they asked me for id no's addtess etc... Then a week later, NOT 24HRS as they state, a week, they ask me for a signed letter from bond holderzls which i sent them AND a staff member of std bank also fowarded to them... Yet another week passed.. NOT 24HRS....they asked again for the same...... Letter... Seriously???? Pathetic service.. Beyond ***********... No wonder std bank is letting staff go...