pathetic service -

on the 27th july i called spoke to a lovely lady called Allina Seobie. The reason for the call was to advise home Loans to Debit my account. The debit order always runs on the 27th of every month around 12am in the morning the debit orders runs through.

But yesterday after 9 in the morning did;nt receive notification that home loans debited my account. I then called and Allina answered said Allina why is home loan not debiting ,y account what's wrong, she said Mr Mahlangu next debit is 27 August 2020, i said that's impossible because the payment relief Covid 19 started in April, May, June so July they should debit we agreed on 3 months payment relief Allina said on the system it shows 27th of August.

then dropped the line and called again spoke to a guy caller Ref number;***\ the guy said the same thing that Allina Told me debit will run on the 27th of August i explained to the consultant that after home loan approved payment relief in april they said i can reserve April debit order because the Payment relief was approved home loan sent an sms advising me that i can still reserve the payment the consultant said thats not the case debit date 27 of August i asked the consultant are you 100% sure i won't have any arrears on my account the consultant said nope, but yesterday a guy from Collections home loans called and said Mr Mahlangu you're account is in arrears R3993.36 i was angry and furious i told the guy that its impossible i was advised by 2 consultant at home loans that my account is fine, and i'm the one who called home loans to debit their money beacsue Covid 19 ewlief was done in June so july 27th they should debit i was told there's no need for that next debit 27 august, i then told the guy that i'm gonna complain because i'm not liable to pay that money the bank must take full responsibility and the guy said he can run a debit order now meaning yeateday and still today there's no debit order

Kindly investigate this its highly important. i called yesterday, listen to those calls and tell me whose wrong. i called home loans around 8:30 in the morning Would appreciate if home loans can call me and apologise and fix this i was advised that my account wont have any arrears and debit date 27th of August.

why would the bank say my account is in arrears whereas i called them to advise them to debit my account i was told my account is fine and next debit 27august then a guy from collection name; Prince called on the 28th july said Vusi account in arrears advised Prince to debit my account its fine i'll be a good guy and accept its a mistake Prince said the debit will go immediately on the 28th august kindly listen to call but Prince never debited my account - i want standard bank to fix this asap