Pathetic service

The merchant has been trying to contact standard bank to assist and the investigation has been going for a while now but still i get no answers and the merchant gets no answer or reply from standard bank so when can i expect a call to resolve this matter or when can i expect my money back into my account

Ok here goes i will publicly keep on posting so that everyone understands the process and the way standard bank personnel operate and how standard bank treats their customers,

Right yesterday received a call from Gordon long story short he promised to get back to me today, great this morning i received a call from Gordon who after 24 hrs of investigation confirmed that the money was taken from my account well done, and rhen he shared that they will launch an investigation to find out what went wrong.

This is the sad part of it all no one seems to know what is going on in standard bank, 2 months ago all the details and documents and bank statement were sent to standard bank merchant division so it seems the reason why no reply is received from the merchant side Is that no one has done anything a month ago they launched an investigation so nothing absolutely nothing gas been done or logged as no one knows anything, now a investigation again, standard banks reply to me was that the money is in a suspended account so very easy take it out the suspended account and put my hard earned money that you are *****ing back into my account problem solved but no now i get we will now investigate the matter so please standard bank give me an answer how long will i still be waiting for my money as no one can answer this question everything is after the investigation we will be able to answer you so what am i looking at 1 month two months or you hoping i will no longer post if this matter is ignored long enough or you investigate long enough really pathetic way to treat a client

Standard bank has sorted out the query and they have paid back my money