Pathetic service & bank!

My account was suspended due to apparently 'fica', I received no notification prior to suspension. I have a frozen account the entire weekend. I go to the Standard bank musgrave receive poor service from a lady at enquiries, making me wait at counter for about 30mins whilst witholding my documents without explaination, had me redo a form 3 times because no instruction or guidance was provided. When confronted, she argued & eventually apologised. It's disgusting to know that such a big company lacks professionalism. I will be changing my bank that's for sure!