Pathetic service.

I had money deducted from my account twice within minutes on the 16/7/2024. Called the bank and couldnt get through to them as it mentioned about waiting for authorization, authorization from who only one person will know. I was then contacted by someone at the bank who send me a Dispute form with no logo on I was very suspicious. I then went to the bank to give them statements going to 2021 with regard to the ***** I then asked the manager at Southgate and he advised this employee is legit. The bank was unfortunately full and could get the form completed so I decided I will get my sister the print the form and send it to me email to this particular employee. so by the way the first time the form was sent it was in PDF Filler which means I had to pay for this particular programs just to complete a form, like really, anyways. I then got the form completed and sent to this particular employee on the 19 August and still waiting for s response. I am very disappointed because. 1. A form is sent to me for PDF Filler which means I have to pay for this program to get my money back. 2. I had to go to the bank for another ***** case and still waiting for a response. 3. Sent the form on the 19 August.

No response, if this employee is sick or anything to that effect can someone else not pick up his emails and contact a client.

Stop saying you cant get hold of me on my cell because everyone else that calls me gets through.

The service of standard bank stinks an I am seriously getting tired of this.