Pathetic Service

I am extremely disappointed with the service I have received from Standard Bank, and I feel I have no choice but to share my experience publicly in the hope of finally getting assistance. Standard Bank South Africa In December 2023, I was placed under debt review without my consent after a **** incident. I immediately reported it to the NCR, to Standard Bank, and I refused to let the debt review company take over because I never agreed to it. Despite this, I continued to pay my revolving credit account every month, on time, with no missed payments since the account was opened. On 9 December 2025, a court order officially confirmed that I had been removed from debt review. Standard Bank’s Debt Review Department, including Manager Hlengiwe Thabethe, confirmed that everything was correct on their system and that my revolving credit account should function normally again. Yet here I am, almost a month later, still blocked from using my account. I have been trying to resolve this since 09 December 2025: I contacted the Personal Lending team (assisted by Algeron Klow), who told me it would take 5–7 working days. That timeframe passed with no feedback. I called General Banking, and two excellent consultants, Anelisa and Belinda confirmed the block is still active. They also told me that on 15 December, the request to reinstate my account was declined and was only going to be reinstated after 12 months. I emailed AdminSupportEscalations and Brydon Davids (Team Leader), no response at all. Today, I even went to a Standard Bank branch, sat there for 2 hours, and still received no resolution. How is it possible that: I was removed from debt review by court order, The Debt Review Department has cleared my status, I have never missed a payment, I have paid this account consistently and responsibly, I was placed under debt review due to a **** that was not my fault, …and yet Standard Bank is still blocking my account and refusing to explain why? This situation has caused unnecessary stress and embarrassment as I shouldn't have been under debt review in the first place as I am and was never over indebted, all while I have done everything right. I am asking Standard Bank to please: Remove the unexplained block on my revolving credit account. Provide a clear explanation for why reinstatement was declined on 15 December. Confirm that my account is fully accessible, as I have met all obligations. I am simply asking for fairness and proper customer service. I have provided them with all the supporting documents, affidavit from the police station and complaints letters to the NCR for being placed under debt review. Standard Bank South Africa please help me resolve this matter urgently.