1 reviews | Active since Mar 2018
Pathetic service
@StandardBankZA @StandardBankGrp I’m frustrated by the lack of communication and accountability regarding a credit dispute I logged on an old credit card account that still appears incorrectly on my TransUnion credit report.
It’s been over 24 hours with no update, no case number follow-up, and no resolution — despite being assured that the matter would be addressed.
This delay is now damaging my credit profile and affecting important financial decisions. I’m appalled at the pathetic customer service, and how such a large institution cannot provide basic follow-up on a critical matter.
Is this how @StandardBankZA treats loyal customers trying to correct inaccurate data? If I don’t receive feedback and resolution within 3 working days, I will escalate this to the Credit Ombud and the National Credit Regulator.
#StandardBank #CreditDispute #CreditOmbud #ConsumerRights #TransUnion #FixMyCredit #UnacceptableService #NCR #DisputeDelay
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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