PATHETIC SERVICE

I have put a notice on my investment account last month already and no payment has been made. I have been to the Kempton park standard bank (Kempton square) numerous times and being told payment will be in 4-5 days. Went to the branch again on Friday and was told that payment should reflect by Saturday and nothing still. Every time i go there, im been told a different story. Standard keeping my money for themselves. Its my money and NOT A LOAN. I WANT MY MONEY PAID TO ME AND REFLECT IN MY ACCOUNT.