Pathetic Service at the Standard Bank

If I could give this organization negative stars I would. Their service is just pathetic.

I called in to change my bank account details for my VAF account, I was told to email and yet no one responds to emails. This is a disjointed organization in that they dont take ownership of tasks to assist a client. My job is not to be a full time SBSA client.

Further to do this I was meant to receive a refund which was the banks fault. It's almost a month and I still did not receive a refund for the bank incorrectly charging me for insurance. Is your organization so poorly managed that your systems and departments dont speak to each other to have a customers correct details.

You caused a major inconvenience in my life, and it's why I moved to Discovery Bank. Do you even have employees working for clients? Remember clients earn you profits and market share, the less you have the less you can do!

COVID is no excuse for poor service, organizational culture is definitely to blame! It's simple to solve issues, it should not be months!