PATHETIC SERVICE AT STANDARD BANK MIDRAND

I went to open an account for my kids at Standard bank in Boulders (Midrand branch) sometime in October. I had to go back to the branch 3 times at first I was told they are offline and they did not bother to tell me all the documents they will require, I went back the following day and I was told I don't have all the documents required. The lady that was helping me gave me her email address to send the documents, which I sent them, a day later I went back again which I was now assisted by another consultant. which she told me their system was too slow i sat at the branch for 2 hours just to open 2 accounts. it was done which the other account doesn't have notifications

last week on Thursday I went back to standard back Midrand again to open an account again for myself, again i sat for an hour no one bothered to help what I only did was to register my name at the door and sat down until I gave up and left without any help the following day I wen to Mall of Africa which i was assisted within in 5 minutes after I walked in.

today I went to Midrand branch again to collect my cards, which i was told that to link my account with my children at he App i need to have a card first then go to the branch so they can swipe my card since well my kids doesn't have signing rights yet. the guy who was giving me my card could not assist me he told me to call the call center line I told him before I can go to mall of Africa I called call center and they told me to go to the branch. he looked like the person who didn't understand their system he didn't know which button to click on the computer until he called call center to help him. which they couldnt until I give up and left because I was there for over 30 minutes already.

when you enter the door the guy standing there to record walk in clients is rude doesn't speak to customers in a proper manner

what must be done with Midrand branch just to get service? or is it how its suppose to be?