1 reviews | Active since Sept 2018
Pathetic service at Standard Bank Mall of the South.
I had the worst experience at Standard bank Mall of the South, 1 star is generous. A group of us wanted to open a stokvel account, but were met by a consultant who showed no interest in wanting to help us, not only that but he actually told us out right that he was tired and was too lazy and actually wasn't interested in helping us because there were too many of us, and it would only result in extra work for him...those words actually left his mouth, while talking to customers. A colleague of his heard this and then walked away laughing at us. We were made to feel as though we had inconvenienced him throughout the entire consultation, we couldn't even get out any information regarding the product that we were interested in, from him. He just continued to look bored and uninterested through out the whole encounter. His conduct was very nonchalant and disgusting to say the least. He probably wont even be surprised at this review because we relayed our dissatisfaction to him several times and told him how unprofessional he was being and he did not look the slightest bit moved or concerned. We asked several times to be referred to someone else who had a better attitude and had willingness to help us, and his response was "unfortunately you are stuck with me and my laziness". Needless to say we have collectively decided to take our business elsewhere, because if this is how customers are being treated, to their face, with such low regard and blatant disrespect, we don't need to be doing business with your company. Im guessing business is good, because he didn't seem phased at the fact that 4 potential customers walked out of those doors. The consultants name is Thabiso Mbele, and he works at the Standard bank branch at Mall of the South. What a horrible experience, 1 star is way too generous.
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
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