SvH
San-Mari van Heerden
1 reviews | Active since Nov 2018
06 Aug 2020, 13:15
Pathetic service at Standard Bank Cradock
Standard bank in Cradock has the most pathetic service I have EVER experienced. Only two customers at enquiries, yet I've been waiting in the queue for over an hour. No apologies and no explanations.
On top of that, the lady who screens and sanitises people entering the bank keeps pulling down her mask and coughing into her hands, then proceeds to screen those entering.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Aug 2020, 14:33Dear San-Mari van Heerden
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply06 Aug 2020, 14:33
Official
Dear San-Mari van Heerden
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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SvH
San-Mari van Heerden's updateReviewer Update
14 Aug 2020, 10:50I received a call now to explain why I had to wait so long on that specificIday. I appreciate the feedback and I understand the circumstances.
I would also like to appraise Gladwyn who works at enquiries. He is an invaluable asset to Standard Bank Cradock. His friendly and kind work-ethic is something to look forward to when visiting the bank.
I would also like to appraise Gladwyn who works at enquiries. He is an invaluable asset to Standard Bank Cradock. His friendly and kind work-ethic is something to look forward to when visiting the bank.
SvH
San-Mari van Heerden's update14 Aug 2020, 10:50
Reviewer Update
I received a call now to explain why I had to wait so long on that specificIday. I appreciate the feedback and I understand the circumstances.
I would also like to appraise Gladwyn who works at enquiries. He is an invaluable asset to Standard Bank Cradock. His friendly and kind work-ethic is something to look forward to when visiting the bank.
I would also like to appraise Gladwyn who works at enquiries. He is an invaluable asset to Standard Bank Cradock. His friendly and kind work-ethic is something to look forward to when visiting the bank.
Standard Bank's replyOfficial
14 Aug 2020, 15:22Dear San-Mari van Heerden
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply14 Aug 2020, 15:22
Official
Dear San-Mari van Heerden
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***