Pathetic service at Standard Bank Blue Route Centre

Standard Bank's so-called "Customer Care Line" is an absolute joke. You can never ever get through to Blue Route Branch. The second time now they stuff up instructions that I have personally gone in to finalise with regards my investment accounts. It then costs me another trip into the branch where you wait for hours to see a consultant. All this because they stuff up instructions given by you. Pathetic, pathetic service. After this experience, bye bye Standard Bank, a customer of many many years now fleeing in disgust.