Pathetic service at Chatsworth Centre Standard Bank

I have been banking with FNB since the day I started working and never had a problem. I opened a Standard Bank account to get a passport via the bank.

I have never been more horrified in my life, the procedure to get my passport was hideous. When I finally received my passport and went to close my account at the Chatsworth Center branch, I waited an hour to be assisted even though the bank was not busy. I went to the bank on 3 separate occasions to try and be done quickly.

The floor manager Roland or Ronald assisted after an hour of me waiting. I closed my account on the 27th of October.

On the 28th of November, I get a statement from Standard bank saying that interest is accumulated and I now owe them money (NOTE: I never put money into this account and I paid the fees in full before closing it)

I emailed their support team, received a mail saying I will be assisted in 24hours, it's been 3days and still no assistance.

This is pathetic service.