Pathetic service and what looks like inside *****

Not holding my breath here. I have been hanging on to one line to ***** for 45 mins. I dialled a different number and have not been very pleasant on the phone as I cannot sit wasting days on end waiting and waiting and then being constantly told "no feedback". 14 days went to 21 days and now the new script says 4 to 6 weeks... ***** work 08H00 - 16H30 business days only!!!! ******* work 24/7 365 days a year. This matter is beyond a joke.

Brilliant... I ask to speak to a manager and the person comes back and says they are in a meeting but I will get a call back as soon as they are out. I ask for the name of the manager and guess what happens next...... I get transferred to "thank you for your call please rate your service received today". Brilliant and totally non-existent understanding of customer service

Exactly as expected Standard Bank.. It is now 16H40. Did that promised call from a Manager in ***** happen?

Of course not and now they are all taking the weekend off and will be back on Monday morning whilst the ******* run wild as they work 24/7 365 days a year.

Well the above post did just get a team member of the Standard Bank Hello Peter Team to call me!!! Let's see if they have the teeth to actually get someone to call me (on Monday.... as ***** Department don't work after hours and on weekend - funny how the the ******* work 24/7 * 365 hey!!) Please can you make sure that the person who cals me actually calls with PROPER feedback and not the drivel I have been fed for the last month.

Just letting you know that If I do not get a rapid and "correct" conclusion to this matter then I log the Standard Bank matter with the OBS as well.... He is where I am with Capitec....
The process for CAPITEC is logged with Ombudsman for Banking Service...... and this is my post on Facebook in which I have tagged both Capitec and Standard Bank. If I get the same treatment from Standard Bank (where their systems allowed ***** POST locking down the accounts then I will be logging a case with OBS about this too.

The banking systems aide and abet ********s to the detriment of the banks customers. All six of us will be moving our funds from Capitec as clearly their systems are severely lacking.

After what I have been through in the past weeks I cannot face the possibly of perhaps having to tel my kids that their life savings to date got nicked due to incompetence at Capitec. So clearly time to find them a more secure bank that actually cares about their customers and not the ********s.

I did warn Capitec that I would NOT take this matter lightly in anyway whatsoever.....

Notes to OBS as follows"

Phone ****** and hacked. Was on call with Capitec ***** blocking accounts as one tx happened. Closed 5 other family accounts on same call and whilst doing it another tx happened. ***K Capitec to Capitec to Bidvest. ***** helpdesk sent instruction to Bidvest to immediately freeze funds. I have comp**** with al docs needed and have chased every few days since 5 July on cals or in a branch. Constantly told "no feedback from Bidvest". I kept asking why no person picks up the phone to ask Bidvest and was constantly told that from the get go everything is done on e-messaging. Yesterday I receive d notification that Capitec were preliminary closing the case as Bidvest had advised that the funds were gone (after they had been instructed to freeze accounts being used within minutes and seconds of the 2 *****ulent transactions on the ****** and hacked phone. I was informed that a string of R2000 and R3000 send me cash transactions had been done from the Bidvest accounts. These do not happen instantaneous and with the ***** having been detected as we called in and the second tx whilst we were still on the phone I cannot accept that the case can just be closed with Capitec washing their hands of any liability. Clearly the interbank ***** systems are exceptionally loose to the point where they aide and abet the ******** element. Please note that I am currently travelling and the Police report I have saved as a pdf is too big to send through. Police report is ***/07/2023. I have managed to attach a further report covering the matter as there is also an ongoing matter with Standard Bank that I am chasing. If there is no successful conclusion here I will make a separate case with you for this as this one is scary as the ***** happened POST locking down the Standard Bank accounts. For now I would like to register and handle the Capitec matter. I can mail the doc that is too big to you on a separate email when and if you need it. Capitec does have all of this correspondence and I assume you can get it all from them.

Capitec (and the downstream bank) are no doubt fully insured and as the matter was reported as and when the TX's were happening I expect my ***K back. Clearly the system banks use to stop ***** are seriously lacking as the ******* had ample time to move the funds after the instruction to freeze the funds was given by Capitec to Bidvest. If you look at the affidavit I sent covering ***** on Standard Bank accounts you will once again see that the ***** happened POST me locking down the current and home loan accounts. This indicates to me a system that lacks any form of substance at all in preventing ***** as in both cases the funds were distributed POST an instruction to lock accounts. I fail to see why I should bear the loss when banks are insured for this and their systems are clearly totally inadequate.

Well done Standard Bank. Within a few hours of posting a warning that I had taken the Capitec matter to the Ombudsman for Banking I received a call from Standard Bank telling me that they would be refunding the ****** money in full.

Modus Operandi used by the hacker and ***** happens to have been almost identical to what happened with Capitec. In both cases funds went to Bidvest Bank and from here were extracted using a host of R2000/R3000 Cash Send Me transactions. All of this takes time but there are some interesting observations here

Well done Standard Bank.

Capitec, now order 2 months later, are still ”investigating”. They also seem to be ignoring the Ombudsman for Bankings dread line of 13 September before the matter moves to the next level.