PD
Percival D

1 reviews | Active since Apr 2019

18 Apr 2019, 08:55

Pathetic service and ************ business practices - dealing with ********** transactions

We have had more than 152 ********** transactions from our business account and this is still ongoing - i've completed 152 dispute forms more than a month ago and still no resolution and we keep getting messages that our account is overdrawn and also Standard Bank keeps taking banks charges for these ********** transactions - really pathetic. As a small business, this is both crippling and really hard to endure to see our hard earned money being ****** when Standard Bank tries to profit from our misery!

We have been raising this issue for months since January (2019) and still we have seen is our account and business treated with contempt by Standard Bank. I've invested hours on the phone and personal time to alert the bank of this issue. One very helpful staff member at the Northcliff branch advised that I fill out dispute forms for every transaction and I did this, it took 3 hours and I signed and completed 152 dispute forms, still, we lose thousands monthly from ***** and bank charges from Standard Bank.

The ***** is still happening, weekly and Standard Bank keeps charging us for these ********** transactions.

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Replies (2)
Standard Bank
Standard Bank's reply18 Apr 2019, 09:09
Official
Hi Percival

Thank you for posting a review.

One of the consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply10 May 2019, 08:50
Official
Dear Percival Dikobe 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter is being attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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