pR
prekashnie R

1 reviews | Active since Mar 2013

31 Aug 2016, 14:26

PATHETIC SERVICE AND THEY ARE *****ING FROM THEIR CLIENTS

<p>i app**** for a vhecile finance with Standard Bank and they have given me a ridiculous interest rate. I then went back to the dealership and Wesbank is offering me a lower interest rate. I find this very difficult to understand as Standard Bank advised me 5 years ago that if i change / upgrade my account i would recieve benefits. Up to today i have not received any benefits from Standard Bank and i am just getting ********** with the bank charges. </p> <p>They are promising us to change over to higher accounts to get more money and we getting nothing in return. </p> <p> </p> <p>What is even better is that after logging the complaint no one bothered to call only a reply on Hellopeter which is automated. when I called in today they have advised that i must wait as their turn around time is 1-5 days.</p> <p> </p> <p>i must now wait for 5 days before i have a vehicle. </p> <p> </p> <p>what a waste of time .....</p> <p> </p> <p>HOW IS STANDARD BANK MAKING THEIR CLIENTS MOVE FORWARD ..... IT IS ONLY THEM THAT ARE MOVING FORWARD WITH OUR MONEY </p> <p> </p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply01 Sept 2016, 10:10
Official

Good day Prekashnie

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint, please note that the turnaround time is in place in order to allow the specialist a chance to investigate the matter to provide our customers with the best possible outcome.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply06 Sept 2016, 08:45
Official

Dear Mrs Ramsaru

I refer to the e-mail correspondence and confirm that the matter has been addressed.

Thanks,

Nkululeko Sithole

Complaint Resolution Centre

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