PATHETIC SERVICE AND *********** STAFF

I visited Standard Bank to settle all accounts in excess on 07/10/2023 and was advised by the branch consultant that I only had one account (a revolving loan) to pay off as all other accounts were closed. Thereafter an application for money transfer was completed from my mother's account to my revolving loan account and I was provided with an account closure document. Thereafter a request for a paid up letter was submitted by the branch consultant and on expiry of the turn-around-time, I contacted the Standard Bank contact centre and was advised a paid up letter cannot be sent to me because the account was handed over to MBD Attorneys. However, MBD attorneys advised the account does not exist. I was further advised by Standard Bank that my Personal Loan was handed over to Shakelton Attorneys only to be advised by same that the account was sent back to Standard Bank, after I contacted Standard Bank again, I advised the account was actually handed over to MDB Attorneys. I settled the personal loan with MBD Attorneys and submitted a complaint to Standard Bank. Standard Bank responded to my complaint, only to be advised the funds were traced and paid to MBD Attorneys for my revolving loan. However, MDB Attorneys cannot send me a paid up letter because they claim the account is not with them. I asked Mokagane Emely from Standard Bank complaints if my Standard Bank Personal Loan (account no.: 101******38) and Standard Bank Revolving Loan (account no.: 733******00) was combined and handed over to MBD Attorney's using account number 073******B19 (account number as per MBD Attorneys) because I needed to understand if the above is correct or if I actually only had a Revolving Loan with Standard Bank which may suggest I paid an amount to Standard Bank and also a settlement amount to MBD Attorneys for the same account (733******00). Mokagane Emely responded with, "Kindly be advise that account *********B19 & 101******38 are two different accounts that are both sold to MBD attorneys. However, Mokagane Emely failed to respond to my email in which I asked of the amount that was handed over to MBD Attorneys for each account number. The complaint was thereafter closed and I am still left in the dark with both accounts being paid off but no paid up letter to prove same. I believe Standard Bank is responsible for the accounts [numbers] being sold to MBD Attorneys without providing the accurate details to same hence MBD Attorneys cannot account for the account numbers/sent me the paid up letters either. As a bank, Standard Bank should be able to advise me on the amount that was handed over to MBD Attorneys for my Personal Loan and Revolving Loan Plan as well as rectify any discrepancy with MBD Attorneys to ensure MDB Attorneys are in position to send me a paid up letter for each account. Infact, Standard Bank should request the paid up letters reflecting each account number from MBD Attorneys on my behalf as Standard Bank has been providing me with incorrect information since 07/10/2023. Its just pathetic that a bank and a law firm cannot resolve such a simple matter.