Pathetic Service and No Regard for Loyal Customers

<p>I have been trying to get my interest rate on the home loan reviewed and received conflicting stories. The last time a guy by the name of Cobus Phaal said he asked the rate to be reviewed and the rates department said the current offer is the best they can do. I got a better offer from FNB and called the home loans contact centre and the lady by the name of Mpho said nothing can be done for me and if I feel like I am not happy I must leave the bank and go to whichever financial institution that will make me happy. As a last resort, better my offer at the back of the FNB offer or cancel my home loan. The latter will force me to move my entire banking portfolio to FNB.</p>