Pathetic Service and no client service

Item: Standard Bank
Rating: 1
Author: maraisignus M

Worst possible service ever. Been trying to open 2 accounts since end of November 2020.

ZERO response to solve the matter as you are trying to solve the matter my opening a new process. How the heel can it take since 24 December 2020 to today 11 February 2021 to receive a contract to sign to open the account.

Your website contact form is just as useless with no response. Facebook you also do not respond.

Please tell me that your are not interested in my money and I can take it to the Ombudsman. Follow up with Eliot and Moletsi in Bloemfontein.

Excuse upon excuse upon excuse. Eliot does not respond to email, does not call back makes promises and goes on leave.

Pathetic beyond words. I must make International calls as it is to much effort to send an email.

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

12 Feb 2021, 15:48

Good day Ignus M

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support .

Kind regards

Complaint Resolution Centre

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Standard Bank's reply12 Feb 2021, 15:48

Official