Pathetic service and lies

Trying to apply for home loan, several phone calls stating that our query has been escalated, (4 ref no.). Lie about sending information to the attorneys more than once, even stating the attorneys sent acknowledgment of receiving the new information, thank you Mo for that lie. Just to phone 2 days later to find out that no new information has been sent. We spoke to the following people: Lerato, Rayne, Lebogang, Cecile, Ramiero and Mo. And we are still no closer to the real outcome!! From June I have been struggling to get assistance from the Prestige department. I sent e-mails, secure messages, nothing works. They don't care about their customers! Really pathetic service, will not recommend Standard Bank, especially the home loans, to anyone!