1 reviews | Active since Jul 2016
Pathetic service and incorrect advertising
I have app**** for a credit card online on the 23/11/2023. I was advised to take my documents to the banch. I went to San Ridge in Midrand, Lebogang Kola assisted me and advised that there is a block and it will take 48 hours to lift. This after waiting for 2 hours. I left and returned on the 28/11/2023 as the offer that i had was going to expire on the 1/12/2023. I took the day off to sort this out however after sitting there for another 2 hours was advised that the block was not removed and Lebogang will call me when it is. I have waited all day and sent emails as well as called the contact centre but no one is able to assist me. This is pathetic. Standard bank online application stated that the process takes 3 minutes and has wasted 4 hours of my time, a days worth of leave and almost R100 in airtime. still no one in standard bank can assist me.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will follow up and get back to you.
Our team will be in touch.
We will follow up and get back to you.
Our team will be in touch.
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We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
Thank you for taking our call.
We would like to thank you for giving us the opportunity to resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.