Pathetic service and incompetence

05 November 2020 - New MyMo Account opened online by Hlongwane, Tintswalo following homeloan approval (card is to be delivered at Jabulani Mall). 18 November 2020 - i advise Tintswalo that the card has been delivered at Protea Mall and i ask for it to be sent to Jabulani. 10 December 2020 - I email Tinswalo again to advise him i still havent received my card. 29 January 2021 - i get an sms that the card is at Jabulani and went to collect on 13 February. Upon my arrival at Jabulani I was told the card is not at Jabulani and over heard the consultant advising her colleague that DSV is not showing the location of the card. The consultant app**** for another card and I requested to collect at Cradle stone as it was less busy.

6 March 2021 I collect my card at Cradlestone, install and register on the app. I notice a R 145 deduction and its interest of R0.74 charged on my account for a card replacement and I go back to Bongani Mauza the consultant who assisted me and advise him of same. He somehow was doubtful of the facts presented to him and advised that the system is showing cards that I received meanwhile he was referring to cards linked to my old student achiever/elite account. He advised that his records show that the card has been at Jabulani since November and was shredded because I didn’t collect it. He went to his manager to explain the situation and I was later advised to take another seat to wait for the manager, minutes later I got a message that the manage will call Jabulani and they will get back to me.

I email my experience to Tinswalo on 8 March 2021 and request that he please escalate and investigate this card issue as I want the money deducted from my account to be refunded.

I haven received a response from Tinswalo since my email of 18 November 2020 to the last email sent to him on 8 March 2021 nor have i received a call/update from STB in Cradlestone although i was promised feedback on 08 March 2021.