Pathetic service and feedback regarding my own money

Standard ban Ucounts is pathetic

Have had my current account statements sent to me for 7 months now , but have not received points via Ucounts , transact every month using my App and dont receive point for this , I can move up tiers due to this and seems like you guys dont care

Logged a request to check this and the agent i dealt with are rude and think they know to much , explaining to the lady it is updated at the bank and my app but says no the system doesnt show this . HOW IS THAT POSSIBLE , please sort this out as this is pathetic and another endless issue i have had with your pathetic service and agents

I would like to get this resolved and cant deal with the agents you guys hire as they have attitude and i prefer solution , please get someone to call me like a MANAGER otherwise if this is not resolved i will be moving to another bank as this does not happen with FNB rewards

Please provide me with answers as to why and how this is possible , If i get none i will assume this is how people are treated in you organization and will cancel my accounts and move on the cost of Standard bank as this is negatively impacting all i DO ,