pathetic service and false charges

I am a loyal standard bank customer with all my personal and business account's with Standard bank. <br> <br> I am very very dissapointed with the insurance services from this bank. <br> <br> I placed a claim 2 months ago for my keys to be replaced after my vehicle was ****** and recovered. I was informed that there was no excess payable. <br> <br> after going back and forth with this tedious claim process , the claim was approved and a 3rd party company was assigned to do the job. <br> <br> I get there to pick up the vehicle today only to find out I must pay an excess of 3000 and the drivers lock is broken!!<br> <br> this is totally unacceptable. not being able to use my car, tedious claim process with interigation from the investigation officer/assessor and now this?????? just for replacement of keys? ??? totally digusted and will be taking my business to a bank who cares. <br>