Pathetic service and facilities

After inserting my Standard Bank debit card at the atm next to the branch, Eersterivier, Cape Town the atm froze with no option of letting my card come out. There was a Standard Bank staff member outside talking to someone ( she was explaining something to a lady, also a Standard Bank client). I got her attention and asked if she can come to me when done with the lady. She came to me and I explained, she said the only thing I can do is to block my card and order a new card as they are now close. This was 13:05, I asked how must I go without money. Is there no one who can assist with a temporary card. I was told no, they close. I phoned and stopped my card. Told it will take 5-7 days for my new card. So I need to now wait for a new card with no option to cash or online purchases? I need to take time off from work to go to the bank where you stand at least 3 hours in a queue? Resulting me having to put in half a day leave!? Then when my card come I need to stand in a queue again to get my card. Standard Bank are not cheap so one would expect they would make up with acceptable service. I've been having numerous issues with Standard Bank over the years and I think it's time to move away like their motto. To a better, faster bank.