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Felicity N

1 reviews | Active since May 2024

17 Dec 2024, 18:01

Pathetic service and communication

And still i have had no feedback and my account remains blocked this is pathetic communication and service

0
Replies (13)
Standard Bank
Standard Bank's reply18 Dec 2024, 07:24
Official
Dear Felicity

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply18 Dec 2024, 15:13
Official
Dear Felicity 

We sincerely apologize for the inconvenience caused in this regard.

We have escalated this matter to the team currently dealing with your complaint.

Kindest regards
Standard Bank Hello Peter Team 
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FN
Felicity N's update18 Dec 2024, 16:53
Reviewer Update
Just got off the phone with ***** department and the guy that was assisting me was so arogent. Due to the signal being bad I asked him to call me back on another number I was told he can't call me back so we carried on with verifying that its me I answered all the questions and needed to do authentication I struggled do get into the app because of bad signal when I asked him again the signal is a problem and with me being on phone and trying to get into my app at the same time it doesn't want to log into my acc so I asked please call me back on another number so I can get into my acc he said no he can't then eventually when I could get into the account and I accepted the authentication I was told he can't verify me my answers was not successful I must go into a branch. I asked how could my answers not be successful then with a attitude I was told over and over Felicity you must go to a branch
FN
Felicity N's update20 Dec 2024, 05:54
Reviewer Update
Its been 10 days already and nothing is resolved. I'm not getting any feedback from Standard Bank. This is ridiculous Its my money but I can't even access it I'm so furious. I'm so tired of this I will not recommend this bank to no one.
Standard Bank
Standard Bank's reply20 Dec 2024, 07:39
Official
Dear Felicity

Our team will follow up and we will request our Complaints Resolution Centre to reach out to you.

Apologies for the inconvenience caused.

 Kindest regards
Standard Bank Hello Peter Team 
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FN
Felicity N's update20 Dec 2024, 07:49
Reviewer Update
By when will i get a response
Standard Bank
Standard Bank's reply20 Dec 2024, 09:30
Official
Dear Felicity 

We will follow up with our team and we will advise as soon as we receive feedback.

Apologies for the inconvenience caused.

 Kindest regards
Standard Bank Hello Peter Team 
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FN
Felicity N's update20 Dec 2024, 09:48
Reviewer Update
Buy when
FN
Felicity N's update20 Dec 2024, 15:26
Reviewer Update
This is really pathetic
FN
Felicity N's update20 Dec 2024, 15:28
Reviewer Update
What am i supposed to do to get a answer all i want is my account unblocked ive sent a affidavit like requested but still i dont get any further
Standard Bank
Standard Bank's reply20 Dec 2024, 17:13
Official
Hi Felicity

Your matter is still under review.
 
 We will reach you as soon as we have feedback.
 
 Kind regards
 Standard Bank Hello Peter Team
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FN
Felicity N's update20 Dec 2024, 17:17
Reviewer Update
I am not happy with this taking this long it is december and i cant access my funds
Standard Bank
Standard Bank's reply21 Dec 2024, 08:59
Official
Good day Felicity,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
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