Pathetic Service and banking app totally messed up on the 27.11.2024(evening)

I've been with standard bank for a very long time now but their banking services in oudtshoorn branch western cape is deteriorating at such a fast paste that I'm thinking of taking my banking business somewhere else and the reason for this is that when ever you send them your details to call you back regarding your account they only let the phone ring for seconds then they put the phone down...and some consultants at oudtshoorn branch western cape don't really know what they are doing i spend almost two hours in the bank to sort out numbers and i was trying to change my email address but they say they rectify it but nothing change I'm at my wits end as I'm trying to use my account as proof of residents.and I'm trying to do cellphone banking but it said there is something wrong with my card. I'm really not satisfied I'm not sure am i the only one that is experiencing this or are there anyone else that has the same problems. And last night the 27.11.2024 i made immediate payments to Capitec banks those people are still waiting for their money 🤑 I'm so disgusted at this pathetic service that I'm getting from this bank lately. It's show on the banking app IB PAYMENT but the poor people that i paid the money are still waiting it's sad as the app is sometimes so messed up really.i wish they can do something or let a person know they will be offline or there is something wrong with their app. Sad sad sad🤑