1 reviews | Active since Jun 2016
Pathetic service all around
so i logged a claim for my geaser that burst, reference number 18/030922. it took them 3 days to replace a geaser. contact person assigned to my claim did no respond to any emails. after me cc her direct manager after the 3rd email. did i get some assistance. So they assigned a building contractor to assess damage, what a great guy. assigned a cupboard company to assess the damage, pathetic. they cancelled an appointment on the 25th. cancelled an appointment on the 26th. now being told they can only come out next week because they do not work over weekends. how convenient .
Can i have someone that is able to assist me with this please. i
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
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We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Niyaaz Jardine
Complaint Resolution Centre
***
*** (fax)
***
Dear Moegamat
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Dear Moegamat
Our team tried to make contact with you to no avail, please confirm the preferred time of contact.