Pathetic service

I have a credit card with standard which was paying perfectly fine pre- lockdown, I couldn’t make regular payments during lockdown off of which they gave me a payment holiday for 6 months that I don’t even agree with because they include insurance on my premium…why am I paying insurance if insurance won’t help me if I’m in need? None the case things started getting back to normal so I resumed the repayments of my account last year March these people failed to link my account to my banking app so I can track my account and they are refusing to send me an updated statement! I’ve sent several emails requesting my statement for over a year to date they can’t send me a statement but when I check credit profile it shows no data yet I PAY every month!!!!