Pathetic service, account in errears after trade-in

I am so dissapointed at your service since 1st of September been calling and trying to get assistance with my account. I traded in my car which I had finance with STD bank, you guys gave the dealership settlement amount on the 11th August which they paid in full on the 17th August as requested.

The dealership tried to request log book but was turned away and told that am owing 1 month instalment of which I had no clue how. Next thing I received a call from your attorneys telling me my account is in errears and has been handed over. I called the collections department whom they had no clue how the settlement quotation was sent to the dealership with 1 month less.

From that day I have sent numerous emails with no response, last person I spoke to on the 3rd of September was Tshepo Manthata who said she/he escaleted my issue. I sent follow up email, got no response. Now the dealership is not getting log book, I have this on my credit status and non is willing to help me. Even the number I was given to call attorneys is not working.