Pathetic Service (Account Closure)

The worst service ever!!!

I closed my Standard Bank Cheque Account in April 2018. The consultant at the Cape Gate Branch advised me that it will take approximately 48 hours for the account to be closed and removed from my IB profile.

At the same time I have also attended to the transfer of my debit orders to the new account as it is apparently a prerequisite.

Ever since I have been bombarded with telephone calls from the Standard Bank Call Centre in the morning, afternoon and evening as it appears that the account was never closed by the branch.

I have spoken to so many people and every time someone calls, I had to repeat the same thing over and over again. One person by the name of Storm Ebrahim actually took the time to understand my frustration and she provided me with her personal email and advised that she will ensure that someone get back to me.

I received a mail on 30 May 2018 from Nomvula Hlophewith (Personal Lending Recoveries) with the following response:

"Please be advised that account was settled at the branch , and branch needs to close the account. We only deal with accounts that are in the Legal state."

On the 4th of June 2018 I returned to the Cape Gate Branch of Standard Bank and liaised with a consultant by the name of Mark Wilfred Jonkers. He could see on the system that I was at the branch in April 2018 to close my account. He requested my proof of Account Closure which I emailed to him on the 5th of June 2018.

Nothing came from it and in the meantime the Call Centre calls keep coming. I followed up with another e-mail to Mr Jonkers on the 7th of June 2018 and to date I still did not receive a response.

I is clear that I am dealing with extremely *********** people or there is just a general lack of proper communication and system notes.

The account is now overdrawn due to the monthly bank charges and unpaid debit orders (remember I changed my debit orders at the time of the initial account closure).

Today (21 June 2018) I tried to call the Cape Gate Branch but unfortunately these calls are routed to a centralised number (***). This leads for further frustration as you hold on for 10 minutes and the calls are not transferred.

The above will surely have a negative impact on my credit rating.

I urgently require feedback from a person who actually knows what he or she is doing.