Pathetic Service

My husband has been trying to get assistance from the bank since last year, his been pushed around from pillar to post. His dad passed away, standard bank financed the car and his trying to sell the car as it's not needed. His been to a branch numerous of times, submitted documents as requested and til this very day all his been told ALL the time his in the wrong department ... please tell me if employees are unsure about a department that is fit to assist with deceased persons or motor financing then how on earth are you employed to assist a customer ??! We were told wait 7 working days as the courier will deliver but ofcos there was no delivery because it was again the wrong department . Is there anyone in this damn place that knows how to do their jobs ??!