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rR
riccardoj R

1 reviews | Active since Aug 2017

04 Dec 2025, 15:02

Pathetic Service

Good day can someone from Car Finance please call me i am getting missed calls from +***

0
Replies (18)
Standard Bank
Standard Bank's reply04 Dec 2025, 16:06
Official
Dear Riccardo,

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologies for any inconvenience or unwarranted frustration this has given you. 

Kindest Regards
Standard Bank Hello Peter Team 
***

rR
riccardoj R's update04 Dec 2025, 16:49
Reviewer Update
You guys are pathetic all i need to do is do a general update to my car insurance can someone please call.i have set my cover to so many ***e to numerous agents. What do i do just to update my vehicle insurance 9 agents i spoke to terrible terrible terrible
rR
riccardoj R's update04 Dec 2025, 17:04
Reviewer Update
And still your social media team does not know what they doing. Please get a a manager to call me i am not going to speak to agents or team leaders
rR
riccardoj R's update05 Dec 2025, 09:23
Reviewer Update
And i am still waiting for Gordon to call me to sort out my vehicle insurance. He promised me he would give me a call @ 9am this morning and sort this out. How many times must i request this to be sorted out. This service is pathetic
rR
riccardoj R's update05 Dec 2025, 09:28
Reviewer Update
Motor Warranty insurance called me now and asked me if i want Mechanical insurance. How do i load my new insurance on my profile. This lady Sheila did not even listen to me and dropped the line. Really Pathetic can someone please load my new insurer on my vehicle. i am been sent back and forth
rR
riccardoj R's update05 Dec 2025, 09:29
Reviewer Update
Alli want is my insurance to be loaded on my profile. Is this so hard to ask to do ?
rR
riccardoj R's update05 Dec 2025, 09:33
Reviewer Update
Its 09:33 already and still this is not sorted out. Really Pathetic Standard Bank
rR
riccardoj R's update05 Dec 2025, 09:45
Reviewer Update
Please can a manager call me i do not want to speak to a Team Leader or agent. Please sort this problem out been battling whole day yesterday with you guys and still to day its not sorted out
Standard Bank
Standard Bank's reply05 Dec 2025, 10:36
Official
Good day Ricardo,

Thank you for bringing this issue to our attention. 

We have noted your concerns raised and we will follow up with the relevant team. 

Please be on the look for further communication. 

Kindest regards 
Standard Bank Hello Peter Team 
***
rR
riccardoj R's update08 Dec 2025, 11:10
Reviewer Update
Good day

i am still waiting since last week

Really Pathetic Service

Regards
Riccardo
rR
riccardoj R's update08 Dec 2025, 12:27
Reviewer Update
And still waiting for Standard Bank Vaf to get back to me since last week.
rR
riccardoj R's update08 Dec 2025, 13:20
Reviewer Update
This is becoming really frustrating there is still no response or call from Standard Bank Vehicle Finance since last week. This is the the worst service i have ever experienced.
rR
riccardoj R's update08 Dec 2025, 14:26
Reviewer Update
Can someone please sort this out and take ownership for it.This is the 13th message on Hello Peter. Numerous emails have been sent and calls have been made
rR
riccardoj R's update08 Dec 2025, 14:29
Reviewer Update
I have no choice now but to refer this matter to the Ombudsman now
rR
riccardoj R's update08 Dec 2025, 16:51
Reviewer Update
For a week??????????????????
rR
riccardoj R's update09 Dec 2025, 13:34
Reviewer Update
Good day please note this has been now logged with the Ombudsman Reference Id-XMZVW1N5. No one getting back to me leaving me with no choice
rR
riccardoj R's update09 Dec 2025, 15:48
Reviewer Update
Time now is 15:46 and no response from Standard Bank. Will wait for Ombudsman to handle this situation
rR
riccardoj R's update10 Dec 2025, 17:33
Reviewer Update
After a week of making calls with my own cellphone and calls and emails finally got sorted. Standard bank does not care and does not reimburse a person for calls and time wasted