Pathetic Service!
I recently decided to move from FNB to Standard Bank Private Banking & it is has been pathetic to say the least! After receiving less than satisfactory & shocking service from your Private banking team over the past few weeks, I will be reverting my portfolio back to FNB as soon as possible.
After receiving confirmation with reference number from Gugu that my debit orders had been successfully moved over, as well as verbal confirmation from Clifton, it is not the case. The lack of service & pathetic communication proves that Standard Bank is not the financial institution I want to bank with - is this how you treat NEW clients? Lee, Clifton & Gugu (Private banking) don't even bother to respond to my mails... Embarrassing to say the least!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
06 Apr 2022, 10:45Hi Candice
Thank you for bringing your concerns to our attention.
Kindly private message us your account number.
We would like to have a look into it.
Kind regards. Standard Bank Help Centre
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Thank you for bringing your concerns to our attention.
Kindly private message us your account number.
We would like to have a look into it.
Kind regards. Standard Bank Help Centre
***
Standard Bank's reply06 Apr 2022, 10:45
Official
Hi Candice
Thank you for bringing your concerns to our attention.
Kindly private message us your account number.
We would like to have a look into it.
Kind regards. Standard Bank Help Centre
***
Thank you for bringing your concerns to our attention.
Kindly private message us your account number.
We would like to have a look into it.
Kind regards. Standard Bank Help Centre
***
Standard Bank's replyOfficial
07 Apr 2022, 10:00Hi Candice.
We are still waiting for your response in order for us to assist.
Patiently waiting for your response.
Kind Regards
Standard Bank Help Centre
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We are still waiting for your response in order for us to assist.
Patiently waiting for your response.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's reply07 Apr 2022, 10:00
Official
Hi Candice.
We are still waiting for your response in order for us to assist.
Patiently waiting for your response.
Kind Regards
Standard Bank Help Centre
***
We are still waiting for your response in order for us to assist.
Patiently waiting for your response.
Kind Regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
11 Apr 2022, 12:03Hi Candice. The matter has been closed due to no response received. Thank you for posting your comments.
Kind Regards
Standard Bank Help Centre
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Kind Regards
Standard Bank Help Centre
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Standard Bank's reply11 Apr 2022, 12:03
Official
Hi Candice. The matter has been closed due to no response received. Thank you for posting your comments.
Kind Regards
Standard Bank Help Centre
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Kind Regards
Standard Bank Help Centre
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