Pathetic service

I went to collect my bank card at Birch acres mall, for nearly 30mins they were trying to update my details. The proof of address I gave them was rejected at first saying they wanted one that has a stamp. Who still does stamps in this day and age except for government departments. I went through my emails showing Lehlohonolo all the invoices that has my proof of address. I downloaded the one he accepted and sent it to him. Later they said the file could not upload since it a huge file. Went back to look at the downloaded file only to find out that the file I sent to him is 34kbs, and that is the file that is refusing to upload. I left without the new card and my card card expires on the 31 of Jan. I was never consulted which branch I would like to collect my new card. How can a process to collect a card last more than 30mins.