Pathetic service

I received an sms from Standard bank to increase my credit card limit which i actioned. On Monday 07/09/20 i phoned the call centre for them to asist me and a guy went through security questions which i might have got 1 or 2 incorrect and he asked me to call again in 24 hrs. I did cal on Tuesday 08/09/2020 and spoke to Mandla, he requested me to send him a letter from my employer about my salary and call again in 5 minutes. I called after 20 minutes and spoke to Joy who advised me that she cannot process my application as my salary was affected by Covid 19. My question is why i wasnt told that at the beginning before wasting my airtime and time phoning 3 times. This is such a pathetic service from Standard bank. I had always rated standard bank as my favourite bank as since i started working 23 years i have been a standard bank customer only to be treated like a thrash with this incompetence. The service i got from the call centre is a a very poor standard. i will not even recommend anybody to have an account with this bank