Pathetic service

Good day,

I hope this message finds you well.

I am writing to express my deep dissatisfaction with the poor service I received when attempting to close (RCP) account. The entire experience has been extremely frustrating and unprofessional.

On multiple occasions, I contacted Standard Bank to have this account closed. However, the service I received was unacceptable for the following reasons:

The agents I spoke to lacked professionalism and did not provide the assistance they committed to. I was repeatedly told that someone would call me back, yet no follow-up ever occurred.

I was transferred between various departments with no resolution provided.

My queries were not properly attended to, and I was left waiting for long periods without any feedback.

The attitude displayed by some agents was dismissive, unhelpful, and lacked customer care. On top of it all incorrect information was communicated.

This level of service is not what I expect from a bank of Standard Bank’s reputation. It has caused unnecessary inconvenience and frustration, especially considering that my request is straightforward: to have my RCP account closed, in line with standard banking processes.