1 reviews | Active since Jun 2017
pathetic service
Saturday I went to the bank in Killarney Mall to open an account, the consultant was helpful and all that. However the network kept being interrupted whilst I was busy with their App, right inside the bank I kept sending "forgot username" to access the App as I have forgotten the username due to the network giving issues, I left the bank without having an email from the bank to send me the username. I contact the customer care and explained to the consultant that I have very little airtime on my phone and I need the account numbers since I am still waiting for the username to be emailed to me, the call got disconnected without getting an answer from the agent as to why I haven't received the username till date!, the agent didn't bother to call back to finalize the query. I FOUND THIS SERVICE PATHETIC for someone who has enrolled to be a client, frustrating as it is I am considering to deactivate those accounts and try a different bank that will give the service I deserve.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call and allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
I wish to direct my sincere gratitude to the agent that assisted with my query, by the name of Gordon.
This kind Sir was remarkably patient with me, articulative and efficient in an amazing manner. For a good PR skills he possess just by his persuasion not to deactivate my accounts, query is now resolved and I look forward to more business ventures with the bank, "moving forward" I THANK YOU!
I wish to direct my sincere gratitude to the agent that assisted with my query, by the name of Gordon.
This kind Sir was remarkably patient with me, articulative and efficient in an amazing manner. For a good PR skills he possess just by his persuasion not to deactivate my accounts, query is now resolved and I look forward to more business ventures with the bank, "moving forward" I THANK YOU!
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards
Standard Bank Hello Peter Team
***